Payout Requests
Customers can request a payout from their account at any time via the cashier or by contacting Customer Services. All payout requests are subject to our Terms and Conditions and will be reviewed in a timely manner.
For reasons of security, you may be required to provide proof of identity, address and/or payment information before your payout can be processed. We do this to ensure the integrity of our financial systems and to protect your account from any unauthorized access.
Payout requests may entail processing fees based on terms and conditions of our website. Any fees associated with your request will be displayed to you and will be debited from your account in addition to the payout amount requested at the time of submitting your request.
Payout requests can have any of the following statuses within our system:
- Requested
- Successfully submitted payout requests are assigned the 'Requested' status and are queued for review by our team. At this stage, customers are able to cancel their payout from the cashier.
- Under Review
- As we begin to review your request, the status will change to 'Under Review'. At this stage, customers are able to cancel their payout from the cashier.
- Authorized
- If our team determines that your transaction and account activity meets all Terms and Conditions, the status will be set to 'Authorized'. At this stage and beyond, customers must contact Customer Services in order to cancel or change their payout.
- Pending
- This is a collection of requests that fall under any of the above statuses of 'Requested', 'Under Review' or 'Authorized'.
- In Progress
- Your request is 'In Progress' and our team is awaiting confirmation from the payment processor regarding the fulfilment of your request. Normally, your request will not be in this state for more than a few minutes.
- Processed
- After your request is fulfilled and funds submitted thru your payout method, the status of your request will be set to 'Processed'.
- Cancelled
- Via the Payout Review page, you have the option to 'Cancel' any requests that have not reached the 'Authorized' status. This instructs our team not to process your request.
- Rejected
- If our team determines your request is lacking in detail or does not meet the Terms and Conditions of our site, then the status will be set to 'Rejected' and additional details will be found under the Comments section for that transaction.
You may also contact Customer Services to request or cancel Payouts for your account.